These Terms and Conditions ("Terms") govern the access or use by you, an individual, from within Pakistan of applications, websites, content, products, and services ("Services") made available by Raftaroo. PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES. Your access and use of the Services constitutes your agreement to be bound by these Terms.

1. The Raftaroo Platform

Raftaroo operates a technology platform that enables users of the Service to arrange and schedule transportation services, logistics services, and/or delivery services with third-party independent contractors ("Captains"). Raftaroo's role is strictly limited to providing the platform for connecting users and Captains.

Service as is

The Services are provided "AS IS" and "AS AVAILABLE." Raftaroo disclaims all representations and warranties, express or implied, not expressly set out in these terms.

2. User Accounts and Eligibility

• To use most aspects of the Services, you must register for and maintain an active personal user Service account. Account registration requires you to submit certain personal information, such as your name, email, and mobile phone number.
• You must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different from 18), to obtain an Account.
• You agree to maintain accurate, complete, and up-to-date information in your Account. Failure to do so may result in your inability to access and use the Services or Raftaroo's termination of these Terms.

3. Payment and Fares

• Fare Calculation: Fares are determined based on the user's offer, distance, vehicle type, and the final negotiated price accepted by both the Customer and the Captain.
• Bidding System: The Customer submits an offer (fare) which Captains can accept or counter-offer. The final fare is binding upon mutual acceptance.
• Cancellation Fee: A cancellation fee (typically PKR 50-100) may be charged to the Customer if a ride is cancelled after a Captain has accepted the request and is en route for more than 5 minutes. This fee is credited to the Captain's wallet.
• Wallet Payments: If the Customer chooses to pay via Wallet, the full fare is deducted from the Wallet upon ride completion.

4. Terms Specific to Captains

• Independent Contractor Status: Captains acknowledge and agree that they are independent contractors, not employees, partners, joint ventures, or agents of Raftaroo.
• Commission: Raftaroo charges a 15% commission fee on the final accepted fare for every successfully completed ride/delivery. This fee is deducted from the Captain’s in-app Wallet.
• Wallet Requirement: Captains must maintain a positive balance in their Raftaroo Wallet sufficient to cover the commission for the accepted fare before sending a counter-offer or accepting a ride.
• Service Requirements: Captains must maintain valid documents (License, Registration, CNIC) and ensure their vehicle is roadworthy and complies with all local laws.
• GPS and Location Sharing: Captains agree to allow real-time GPS tracking when they are set to 'Active' status and during an ongoing trip.

5. Terms Specific to Delivery and Cargo

• Prohibited Items: Users must not request the transport of illegal, stolen, hazardous, flammable, explosive, or excessively valuable items (over PKR 10,000).
• Liability Limit: Raftaroo's maximum liability for loss or damage to goods or cargo is strictly limited to PKR 10,000 per booking. Customers are strongly advised to seek their own insurance for high-value items.
• Inspection Right: Captains reserve the right to decline or request inspection of any parcel if they have reasonable suspicion of prohibited contents.

6. Termination and Suspension

Raftaroo may terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason, including but not limited to:

• Violation of these Terms.
• Engagement in fraudulent activity (e.g., fake rides, exploiting the bidding system).
• Misconduct towards a Captain or Customer.

NOTE: Raftaroo reserves the right to withhold any Wallet balance remaining in a Captain's account upon termination due to fraud or repeated misconduct.

Contact: For questions regarding these Terms, please refer to our Contact Us page.