Raftaroo Privacy Policy

A. Information You Provide to Us

• Personal Identification Data: Name, email address, phone number (required for account creation).
• Captain/Rider Data: CNIC, Driving License, Vehicle Registration details, and profile image (for Captain applicants).
• Payment/Wallet Data: Transaction ID and screenshot of bank/EasyPaisa/JazzCash transfers. We do NOT store your full credit card details.
• Communications: Messages exchanged through the in-app chat feature between you and a Captain.

B. Information Collected Automatically

• Precise Location Data (GPS): Collected to facilitate rides, track Captains, calculate fares, and ensure safety — during trips and briefly afterward.
• Usage Data: Access times, app features used, and crash logs.
• Device Data: Device model, operating system, unique device identifier (UDID), and mobile network information.

• Process transactions, manage your account, and fulfill ride/delivery/cargo requests.
• Enable real-time tracking, calculate ETA, and optimize routes.
• Monitor and analyze usage and trends to improve your experience.
• Communicate with you about your account, ride status, and service updates via notifications.
• Prevent fraudulent transactions and monitor against theft through mandatory location tracking.
• Calculate and administer Captain earnings, bonuses, and commission deductions.
• Provide customer support and in-app chat functionality.

A. With Captains

We share your pickup/dropoff locations, first name, and phone number with the Captain who accepts your request. Captains also see your offered/accepted fare.

B. Third-Party Service Providers

We may share your data with third parties performing services for us, including data storage, map services (Leaflet/OpenStreetMap), analytics, and payment processing (bank/EasyPaisa/JazzCash verification).

C. By Law or to Protect Rights

If we believe the release of information is necessary to respond to legal process, investigate violations of our policies, or protect the rights and safety of others, we may share your information as permitted or required by applicable law.

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or misuse.

You may, at any time, review or change the information in your account or terminate your account by contacting us.

We reserve the right to make changes to this Privacy Policy at any time. We will alert you about changes by updating the "Last updated" date. You are encouraged to periodically review this Privacy Policy to stay informed.

Contact Us: If you have questions, please visit our Contact Us page or email us at [email protected].